SHIPING
Shipping to Spain is done by Correos. It may be free (5-7 delivery days) or expres (2-4 delivry days) with a fee of 5 €.
Shipping to UK & Europe countries is done by Correos. It has a variable shipping cost, updated on the moment of placing the order.
In case of a delay or problem with the shipment, we will contact you immediately by email. Import taxes and duties will be the responsibility of the customer. Please note that products are being sent from Spain.
Shipping time may take up to 7 days depending on the delivery country and the shipping method.
The client will be responsible for any mistakes on the delivery address,
RETURNS
In the case you need to make a return please write an email to hello@yellowskincare.com
You can cancel the order without any charge if the parcel has not left our warehouse. Normally it could last up to 24-72 hours after placing the order.
In case the products received are damaged, please notify us within 7 days of receipt.
If after receiving your order, you are not completely happy with your purchase, you can return the unused products to us in their original condition within 14 days of receipt. In this case we will refund the import of the purchase when the products are back in our facilities. The shipping cost of the return delivery is responsibility of the customer.
We cannot make a refund for products which have been opened, used, damaged by you after receipt or are not in a condition for resale.